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Limited Warranty

All PDT robots come with a limited 1 year warranty. *

*Subject to terms and conditions

PDT Robotics makes the following limited warranty. PDT Robotics warrants their products and parts against defects in materials and workmanship under normal use, starting from the date of shipment to the Customer. The warranty shall be a period of one (1) year  – the warranty item's serial number must appear on the invoice. The scope of warranty service shall be for the hardware failure caused by poor hardware. The PDT Robotics shall provide long-distance technical support for troubleshooting the function of the pre-set software.

To obtain Warranty Services the Product(s) have to meet the following conditions:

  • The Product(s) shall be normally used within stipulated warranty period, and the Authorized Product shall be free from artificial quality problems;

  • Dismantling, disassembly, refitting or adding to Authorized Products shall be operated according to official manual guide;

  • The serial number, factory label and other markings of the Authorized Product shall not be torn or altered;

  • Valid proof of purchase, bill and slip number must be provided;

  • The Product(s) must be in their original packaging with all manuals, cables, etc., just as they were received;

What is covered by this warranty?

PDT Robotics robots are engineered for continual high performance. During the warranty period PDT Robotics will repair or replace a defective product or and/or non-wearable parts deemed defective without charge for parts to the Customer.

In the event of hardware failure, the PDT Robotics shall take the following actions in this order to remedy:

  • Provide long-distance technical guidance according to the issue.

  • Send the product to our authorized repair facility for repair, or replacement if deemed necessary. Customer shall bear all shipping costs and labor costs.

  • Replace the broken or malfunctioning part or module.

  • Exchange the Product with a Product that is equivalent to or better, if concluded that repair or part replacement would not be solved within reasonable time. In the event a replacement unit is issued, the warranty coverage will cover the remainder of the existing warranty.

What is not covered?

For those beyond the warranty scope, Customer shall purchase spare parts and labor services from the PDT Robotics. The price of spare parts is subject to the price list of spare parts confirmed by the PDT Robotics.

Unless agreed in writing, the Limited Warranty will not apply to the following when the Product:

  1. Exceeds the warranty period.

  2. Defect related to normal wear and tear, including parts that might wear out over time (including, without limitation, batteries, caster wheels, etc). 

  3. Defects caused by rough or inappropriate handling or use, or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature.

  4. Product damage caused by unexpected factors, such as mismatched input voltage, high temperature, water ingress, mechanical damage, drop, severe oxidation of the product, rust, burned circuit boards, etc.

  5. If the Product contains a battery and the fact that the battery has been short-circuited, if the seals of the battery enclosure or the cells are broken or show evidence of tampering or if the battery has been used in equipment other than those for which it has been specified.

  6. Product failure or damage caused by failure to use, maintain, or store products according to the product manual. Non-compliance with the Product instructions. 

  7. Product damage caused by artificial behaviors, such as manually moving the product's head, body or other parts, unauthorized removal and modification, etc.

  8. Willful or deliberate damage, neglect or negligence. 

  9. Use of spare parts, or other replacement items (including consumables), which are not provided directly from the PDT Robotics.

  10. Any alteration or modification to the Product which has been carried out by you or a third party not authorized by us. 

  11. Any failure to adequately package the Product for transportation. 

  12. Extreme or external causes beyond our reasonable control including, but not limited to, breakdowns, fluctuations, or interruptions in electric power, ISP (internet service provider) service, or wireless networks. 

  13.  Product failure or damage caused by using pirated software, unauthorized access to the Orion Star AI Intelligent Service Robot System for permission, or unauthorized access to the robot system for modification.

  14. Product failure or damage caused by catching computer virus during use.

  15. Any Product(s) purchased from unauthorized sellers/dealers/Customers. Meaning: PDT Robotics warranty only applies to robots purchased directly from PDT Robotics or an PDT Robotics Authorized Distributor.

  16. Any Product(s) purchased, used, or operated outside of the United States of America.

  17. Consumables are not included under the standard 1-year warranty. Accessories/consumables should not be replaced as part of a warranty claim. These parts should be purchased separately. For example, PDT Robotics recommends replacing the caster wheel every 6-12 months. 

MISCELLANEOUS

  • The Customer shall caution the customers against colliding with the Authorized Products, and properly remind the parents to be attentive of their children to prevent them from bumping into the equipment when running. The Customer shall be liable for machine damage or personal injury due to its poor management, operation not in accordance with the instructions, serious misuse or other man-made acts. In the above circumstances, the PDT Robotics shall not be liable.

  • Customer understands and agrees that the hardware and product technology is still continuously optimized and upgraded. If PDT Robotics finds any repairable problem, PDT Robotics shall notify the Customer in written form. After receiving such notice from the PDT Robotics, Customer is under the obligation to cooperate with the PDT Robotics to complete product upgrade. If Customer failure to cooperate or delay in cooperation leads to increased problems, all personal and/or property losses thus caused shall be fully undertaken by the Customer.

 

Contact information for Support:

Phone: 888-987-7838

Office Hours: Monday - Friday, 10:00 - 18:00 EST

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